Terms of service

Terms of Service

1. Introduction
Welcome to ElSIA. By accessing our website and purchasing our car perfumes, you agree to be bound by the following terms and conditions.

2. Products & Orders
We specialize in selling high-quality car perfumes. All orders are subject to availability and confirmation of the order price. 

3. Delivery & Shipping
- We currently ship exclusively within the United Kingdom (UK).
- Free local delivery is available within a 10-mile radius of Birmingham (B20) for order of £40 or more. 
- Shipping times and costs for other UK locations will be displayed at checkout.

4. Payments
We accept secure card payments through our checkout system. All transactions are encrypted and processed securely.

5. Returns & Refunds Policy
- You have the right to return your items within 14 days of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and the product box must be completely undamaged and unopened.
- Return shipping costs are the responsibility of the buyer.
- Once we receive and inspect the returned item, we will process your refund to the original payment method.

6. Damaged or Faulty Items
If your car perfume arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence so we can arrange a replacement or refund.

7. Disclaimer
Car perfumes must be used strictly in accordance with product instructions. Product should be sprayed onto designated surfaces (e.g.,floor mats) and NEVER directly onto leather, plastic, touchscreen displays , or delicate materials. We are not liable for any interior damage, staining , or material degradation caused by improper use , mishandling , leakage , or spillage inside the vehicle   

8. Contact Information
If you have any questions about these Terms of Service, please contact us at infoelsia.shop@gmail.com.